Press Ganey, a leading provider of experience measurement, data analytics, and AI-powered insights to health systems and health plans, today announced the launch of Zero Harm 24/7, a national initiative calling on healthcare CEOs and boards to accelerate progress toward eliminating preventable harm. Grounded in Press Ganey’s safety culture data and expertise, the initiative is designed to embed safety and reliability into governance, leadership, and daily practice across healthcare organizations.
Zero Harm 24/7 reflects Press Ganey’s conviction that safety is foundational to the human experience in healthcare and requires sustained alignment across governance, systems, and frontline practice to prevent harm.
“Throughout my career, I’ve seen safety named as a priority, but too often it is diluted by competing pressures, fragmented responsibility, and a lack of clear accountability at the top,” said Tejal Gandhi, MD, Press Ganey’s Chief Safety and Transformation Officer. “Zero Harm 24/7 is grounded in what our safety culture data show—that a significant share of the healthcare workforce still reports a low perception of safety culture, with real consequences for patient outcomes as well as workforce engagement and retention. It’s about confronting those barriers directly and empowering leaders to commit to Zero Harm as the aspirational standard we should all expect.”
Press Ganey maintains a national safety culture benchmarking database that is the largest in the country. Across more than one million healthcare workers surveyed annually by Press Ganey, despite recent positive trends, nearly half have recently reported a low perception of safety culture, highlighting persistent gaps between leadership intent and frontline experience. Even modest improvements at that scale translate into tens of thousands of people feeling safer to speak up, engage, and do their best work.
Drawing on this experience and expertise, Press Ganey has defined a set of critical commitments for CEOs and boards to overcome barriers to progress in safety. Zero Harm 24/7 will focus on advancing best practices across these core areas of safety leadership, ranging from governance and culture to learning, transparency, and partnership with patients and families.
“Zero Harm is a lofty goal, and it must be the North Star for safety in healthcare,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Zero Harm 24/7 puts that expectation on the table and reflects our commitment to do the hard, sustained work together with our partners in healthcare—work that demands discipline, innovation, and shared accountability.”
Invitation to Collaborate
Press Ganey is convening a cohort of health systems to serve as early collaborators in Zero Harm 24/7. Participating organizations will work alongside Press Ganey and one another to govern, measure, and implement safe practices with greater consistency across care environments.
Organizations in this initial cohort will help shape how Zero Harm 24/7 takes hold by engaging in sustained dialogue at the C-suite and board level, contributing perspective, sharing practices, and advancing a higher standard for safety and reliability across healthcare.
Press Ganey will support participating health systems by sharing tailored analyses, as well as best practices, innovative solutions, and insights from the Press Ganey Patient Safety Organization.
Visit the Press Ganey website to learn more and express interest.
About Press Ganey
Press Ganey is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey powers the Human Experience (HX) Platform—a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
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