Reimagine Care Advances AI-Powered Cancer Care Support With a Major Evolution of Its Virtual Oncology Care Platform

Reimagine Care, the leader in virtual oncology care, today announced a major evolution of Remi, its AI-powered assistant designed to support cancer patients between visits and help oncology care teams respond earlier to symptoms and treatment concerns while creating a more accessible, patient-friendly experience during treatment. The enhanced system safely leverages artificial intelligence and large language models (LLMs) to enable more natural, sophisticated conversations with patients, capturing important clinical information about their symptoms and knowing when to escalate to humans.

Remi plays a central role in Reimagine Care’s virtual oncology care model, which connects patients with oncology-trained clinicians through its Virtual Care Center (VCC) to help manage symptoms, coordinate care and prevent avoidable emergency department visits. By enabling patients to communicate more naturally and helping clinicians quickly interpret those conversations, the enhanced Remi helps ensure patients receive timely support while care teams are better prepared for each interaction.

Having already supported over 10,000 patients and hundreds of thousands of interactions, this next generation of Reimagine Care's Virtual Oncology Platform opens the door to supporting patients and caregivers on advanced therapies like CAR-T outside the hospital setting, and addressing other parts of the cancer journey — from survivorship to end-of-life care.

Key innovations powering Remi’s new era include:

• Oncology-Native Design: Built specifically for cancer care, Remi is designed around oncology treatment journeys, symptom patterns and the workflows of oncology care teams. This allows the system to better recognize the nuances of patient-reported symptoms and support clinical triage pathways aligned with cancer treatment protocols.
• Advanced AI for Deeper Patient Understanding: Powered by modern AI and LLMs, Remi interprets patient intent and context during conversations. It analyzes complex messages such as when patients report multiple symptoms at once and translates them into structured, clinically meaningful insights that help route patients through appropriate codified clinical pathways.
• Expanded Patient Safety Safeguards: Remi incorporates expanded safety protections including structured prompts, purpose-built tooling and continuous automated monitoring of patient conversations. Each interaction is evaluated using Reimagine Care’s proprietary framework to ensure the system operates within defined clinical guardrails and escalates appropriately to human clinicians when needed providing complete traceability.
• Reimagined Care Team Experience: The platform supporting Remi and patient interactions has been redesigned to improve workflows within the Virtual Care Center. A modernized care management interface and AI-assisted summarization of patient conversations help clinicians quickly understand patient needs, prioritize follow-up and respond more efficiently.

“Between clinic visits, patients often describe symptoms in ways that are nuanced, evolving and deeply personal,” said Pallav Mehta, MD, Medical Director at Reimagine Care. “What’s powerful about this evolution of Remi is its ability to translate those real-world conversations into clinically meaningful signals for our care teams. Instead of sorting through fragmented messages, clinicians can quickly understand what’s happening with a patient and focus on making the right decision at the right time.”

Cancer care is growing more complex for both patients and providers. In the U.S., more than 2 million new cancer cases are expected each year, and advances in treatment mean more patients are living longer with cancer as a chronic condition requiring ongoing monitoring and symptom management. Much of that care happens between clinic visits, when symptoms often emerge at home. Without timely support, many patients turn to emergency departments — with studies estimating that nearly half of cancer patients visit the ED within a year of diagnosis, many for issues that could be addressed earlier with proactive care.

At the same time, oncology practices face increasing patient volumes and operational pressures that limit visibility into patient needs between visits. While healthcare leaders are exploring technology to stay connected with patients throughout treatment, many existing chatbot solutions still rely on rigid scripts that fail to capture the nuance of real patient conversations.

Additionally, patient expectations for friendlier, on-demand experiences have grown exponentially in recent years as consumer companies have redefined convenience through services that deliver products, information and support instantly – at a time when a majority of Americans are now using LLMs to support their everyday lives. Healthcare has traditionally lagged behind those expectations, but that is beginning to change. Research shows that 79% of patients want providers to improve their healthcare experience by enabling them to initiate a text-based conversation.

“Across nearly every part of daily life, people now expect services that respond immediately and interact with them in natural, conversational ways that’s in their preferred channel,” said Dan Nardi, CEO of Reimagine Care. “If someone can get something as simple as dinner or a hair dryer delivered to their doorstep within an hour – and they can communicate with conversational AI via text for support – then healthcare should be able to offer that same level of responsiveness for something as serious as cancer. The evolution of Remi brings those expectations into oncology care, allowing patients to communicate in their own words while giving care teams the insight they need to respond earlier and more thoughtfully.”

About Reimagine Care

At Reimagine Care, we start with a simple truth: people facing cancer need support that meets them where they are, when they need it most. They deserve to thrive as whole human beings, surrounded by the support they need.

We partner with oncology providers to make this possible through an AI-enabled virtual care platform that extends compassionate, expert care beyond clinic walls. Our technology doesn’t replace the human touch; it amplifies it. By providing 24/7 access to oncology-trained clinicians and resolving 95% of patient needs virtually, we reduce avoidable emergency visits and free physicians from the constant cycle of after-hours calls and administrative burden.

The result is transformative for everyone: patients receive proactive, and convenient access to the care they need, while oncologists reclaim the capacity and joy that drew them to medicine in the first place.

Our vision: harness the power of AI to make cancer care profoundly more human and accessible for everyone it touches across the patient journey. We’re building the trusted standard for how patients and providers navigate cancer together.

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