The BDSLab research group at the ITACA Institute of the Universitat Politècnica de València (UPV), together with doctors from the Servicio de Emergencias Sanitarias de la Comunitat Valenciana (SES-CV), has developed a new artificial intelligence-based tool designed to improve the management of calls received through the emergency medical service.
ITACA researchers have been responsible for the design and technological implementation of the system, as well as the training and evaluation of predictive models capable of jointly processing the various sources of information generated during a medical emergency call to 112.
«The aim of the study is to suggest the priority level for incident review by emergency healthcare staff»
Tool features
The information sources used by the AI 2include the reason for the call, the clinical data of the people involved in the emergency, the case description written by the operator, and contextual information related to the call. The aim is to suggest the priority level for incident review by emergency healthcare staff.
“The tool has been conceived as an AI system capable of predicting the level of threat to life, the acceptable degree of delay, and the jurisdiction associated with the call. These three variables are directly mapped to the emergency priority level, which is then compared with the priority assigned by the 112 operator in order to prioritise review by SES-CV healthcare staff whenever discrepancies arise”, explains Juan Miguel García Gómez, head of the BDSLab-ITACA research group.
To facilitate deployment in real operational settings, the project was developed in collaboration with Omda, the company that owns the CoordCom 112 information and communications platform
The technological solution was presented during a training session for SES-CV led by emergency doctor Antonio Félix de Castro, whose experience and operational expertise proved essential in guiding the project’s development towards the real needs of the healthcare environment. Miguel Ángel Tarancón, Head of IT at SES-CV, also participated in the initiative and contributed to the tool’s technological and functional validation.
Deployment in Real-World Environments
To facilitate deployment in real operational settings, the project was developed in collaboration with Omda, the company that owns the CoordCom 112 information and communications platform, into which the tool has been integrated.
“As a future line of work, one of the distinguishing features of our technology is its ability to adapt to different emergency and healthcare coordination services. To achieve this, we are collaborating with European consortia involving clinicians and companies with the aim of delivering a global solution”, highlights Juan Miguel García Gómez.
