Unifying the Customer Journey: Why a Single Platform is Key to Growth
The High Cost of a Disconnected Customer Experience
Today’s customers interact with brands across an average of six touchpoints, yet these interactions rarely connect. Your marketing team sends out promotions, while your service team handles inquiries, but they operate in different worlds. This fragmentation leads to a disjointed customer experience, creating significant challenges for enterprise brands.
- Fragmented Systems: When marketing automation and customer service platforms don’t talk to each other, the customer journey breaks. This leads to missed opportunities, lower satisfaction, and higher churn.
- Security Risks & High Costs: Traditional channels like SMS are not only expensive but also vulnerable to phishing and fraud. Meanwhile, relying on manual support for recurring questions drives up operational costs and slows down resolution times.
- Lack of Personalization: Without a unified view of customer data, true personalization is impossible. Brands struggle to understand user behavior across channels, resulting in generic, ineffective communication.
The Solution: An Intelligent, Unified Conversation
What if you could unite your brand’s marketing and customer engagement into a single, intelligent platform? That’s the core of indigitall. We replace fragmented, insecure, and costly communications with an AI-driven platform that ensures every touchpoint works together to deliver one continuous experience.
One Platform for the Entire Journey
Unlike competitors that focus solely on outbound marketing (‘Titans’) or basic API infrastructure (‘Connectors’), indigitall is built to manage the entire inbound and outbound conversation. Our platform is the only one designed to unify customer service with marketing automation within a single, seamless journey.
AI Agents: Your 24/7 Support Engine
Our generative AI agents are trained with your specific company data to provide instant, accurate support 24/7. They can automate up to 80% of recurring questions, dramatically reducing agent workload and operational costs. And when a human touch is needed, our built-in contact center ensures a seamless escalation.
Orchestration Powered by a Built-in CDP
At the heart of our platform is a powerful Customer Data Platform (CDP) that creates a 360-degree view of your audience. This allows our Customer Journey Engine to design and automate highly personalized experiences, triggered by specific user behaviors like abandoned carts or registration issues.
Security as a Foundation
In an era of increasing digital fraud, trust is paramount. We provide 100% secure, end-to-end Encrypted Push Notifications to protect sensitive data and offer verified accounts on channels like WhatsApp and RCS to combat phishing and build customer confidence.
Your Omnichannel Toolkit for Meaningful Engagement
indigitall empowers you to connect with customers on their preferred channels, all orchestrated from a single platform. Our key channels include:
- Web & App Push: Reach users directly on their devices, even anonymous website visitors, with rich, personalized content to drive traffic and engagement.
- WhatsApp Business API: Leverage the channel with a 98-99% open rate for everything from 24/7 AI support to managing the entire purchase process within the chat.
- RCS (Rich Communication Services): Use the ‘evolution of SMS’ to deliver branded, interactive messages with verified profiles that multiply conversions and prevent fraud.
- Mobile Wallet: Turn Apple and Google Wallet into a powerful loyalty channel, sending unlimited push notifications to the user’s lock screen without needing your own app.
The Proof is in the Performance
Our unified approach delivers tangible results for over 200 global brands across banking, retail, education, and healthcare. By orchestrating the customer journey, our partners achieve:
- An increase in customer retention by up to 25%
- A boost in Customer Lifetime Value (LTV) by up to 80%
- A reduction in customer support costs by 40-60%
- A decrease in SMS costs by up to 75% by migrating to secure channels
- An increase in Net Promoter Score (NPS) by 25-30%
- Conversion rates of up to 30% through advanced segmentation
Because Every Interaction Matters
Stop letting a fragmented strategy dictate your customer relationships. With indigitall, you can orchestrate the entire customer journey, from acquiring a new client to fostering financial wellness, student success, or brand loyalty for life. It’s time to have conversations that convert.
