Frost & Sullivan Honors TP for Pioneering Governance of Agentic AI at Enterprise Scale

Global digital services leaders TP (formerly Teleperformance) today announced it has been recognized by Frost & Sullivan with the 2026 Global Transformational Innovation Leadership Award in the global outsourcing industry, recognizing TP’s leadership in enterprise artificial intelligence (AI) governance, AI–human orchestration and production‑ready AI operations at scale.

The award distinguishes TP.ai Data Services for helping enterprises move AI from pilot to production, addressing the operational, regulatory and governance gaps that prevent most AI initiatives from scaling. Rather than focusing narrowly on model accuracy or tooling, TP has redefined AI execution through trajectory‑level evaluation, continuous human oversight, and end‑to‑end AI governance across complex, autonomous AI systems.

“Many organizations are scrambling to build governing policies and bodies to fully control and monitor AI deployments and their execution. TP operates ahead of the market, in territory that has no real competitive benchmark yet,” said Michael DeSalles, Principal Analyst at Frost & Sullivan. “TP’s investment in TP.ai Data Services reflects a deliberate, long‑term strategy to establish AI as a core operating platform with a dedicated global practice; one that’s aligned with C-level priorities.”

“Enterprises do not fail with AI because of ambition. They fail because of execution. This recognition confirms the value we deliver by helping organizations operationalize AI with built‑in governance, human oversight, and operational control,” said Akash Pugalia, Chief Digital Officer at TP. “By preventing the failure modes that derail AI at scale, we reduce risk, accelerate time‑to‑value, and lower the total cost of ownership.”

Setting a New Standard for AI Governance and Operations

As enterprises face increasing scrutiny around data sovereignty, regulation and ethical risk, TP helps clients embed governance and human accountability directly into AI workflows. TP.ai Data Services integrates human intelligence as an orchestration layer, overseeing how AI agents plan, select tools, make decisions and execute multi-step actions in real-world environments.

Key differentiators include:

• Trajectory‑level evaluation of agentic AI systems
• Multimodal AI governance across text, image, audio, and video
• A proprietary global crowd platform purpose‑built for AI safety, alignment, and evaluation
• Deep domain expertise across regulated and high‑risk industries

Rather than offering tools or point solutions, Frost & Sullivan noted that TP.ai Data Services uses a living orchestration layer, combining automation with domain‑certified human judgment as an embedded extension of enterprise AI operating models.

Built for Enterprise‑Scale, Regulation‑Ready AI

TP.ai Data Services helps enterprises operationalize AI responsibly – from training data preparation and multimodal annotation through model evaluation, safety review and human-on-the-loop oversight. With a globally distributed team of specialized AI practitioners spanning dozens of countries and languages, TP embeds governance, accountability and human judgment directly into enterprise AI workflows. This ensures AI systems are not just deployed, but deployed safely, at scale, and in compliance with the regulatory standards that enterprises increasingly must meet.

###

ABOUT TP GROUP

TP is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including high-value digital transformation services, collections and operations consulting. It also offers a range of Specialized Services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

For more information: www.tp.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260513709405/en/