Centrical Announces 2024 Customer SELECT Award Winners

The awards recognize leaders and organizations transforming frontline employee performance experience and innovation across industries.

NEW YORK, Dec. 5, 2024 /PRNewswire/ -- Centrical today unveiled the winners of the 2024 Customer SELECT Awards, celebrating organizations and individuals that have redefined excellence in employee performance experience management and innovation. These trailblazers have leveraged Centrical's solutions to transform their workplaces, empower their frontline teams, and achieve remarkable results.

https://mma.prnewswire.com/media/2573929/SELECT_Social_Company_Winners_2.jpg [https://mma.prnewswire.com/media/2573929/SELECT_Social_Company_Winners_2.jpg]

"The Centrical Customer SELECT Awards shine a spotlight on the incredible achievements of our customers and the remarkable individuals within their organizations," said Daphne Saragosti, Chief Customer Officer at Centrical. "Each winner embodies what's possible when technology, innovation, and a commitment to people come together to unlock extraordinary outcomes. Their success inspires us all, and we are proud to be their partner on this journey."

Team Award Winners:

    --  The Scholar: Arise Virtual SolutionsArise redefined training with a
        dynamic onboarding and certification process for its service partners.
        Through competency validation, personalized learning paths, and
        real-time analytics, Arise set a new standard for service partner
        readiness and performance. Their approach resulted in faster, more
        effective training processes and improved client satisfaction."With the
        launch of Centrical and using many of its tools, we've been able to
        reduce speed to proficiency by almost half. This means where it was
        taking three months to reach a particular level, we're now achieving
        that in half the time. Our service partners feel more supported, and
        this translates into better metrics and exceptional results for our
        clients and their customers."-- Sonia Brant Mullins, Vice President of
        Service Partner Experience, Arise Virtual Solutions
    --  The Innovator: IHG Hotels and ResortsIHG Hotels & Resorts launched IHG
        Climb to empower frontline colleagues with targeted resources, including
        training and tools to enhance guest experiences and boost Enrollment
        Efficiency and Loyalty Recognition. Since its launch, the program has
        improved loyalty recognition scores year over year and surpassed
        pre-pandemic enrollment levels, driving increased direct bookings and
        guest retention."IHG One Rewards members are our most profitable and
        valuable guests. They're loyal to our brands and help drive revenue to
        our hotels with each of their repeat stays. We really wanted to see a
        step change performance heading into 2024 and make sure that our branded
        hotels are delivering the program day in and day out, while finding new
        ways to engage with our frontline team members." -- Natasha Scott,
        Senior Vice President, Americas Revenue Management and Commercial Teams,
        IHG Hotels & Resorts
    --  The Gamechanger: Purpose FinancialPurpose Financial, a leader in
        financial services, introduced an innovative gamification platform
        powered by Centrical that transforms routine tasks into engaging,
        interactive challenges. By combining performance tracking with gamified
        goals, the platform has improved performance metrics, reduced turnover,
        and fostered a purpose-driven culture. The solution empowers managers
        along with field, call center and collection agents across more than 800
        U.S. branches to achieve new milestones while equipping managers with
        actionable insights to deliver impactful coaching and real-time
        recognition. This approach has boosted productivity and strengthened
        team cohesion, setting a new standard for employee engagement within the
        organization."Purpose Financial's gamification platform has changed the
        way we work. It's not just about hitting targets; it's about creating an
        environment where our agents feel valued, motivated, and equipped to
        succeed. The impact on engagement and performance has been remarkable."
        -- Michelle Goldsberry, Senior Business Integrations Specialist, Purpose
        Financial
    --  The Captain: Wix.comWix empowered its managers and teams by centralizing
        workflows and aligning coaching processes. With over 70% of managers
        adopting Centrical's coaching feature immediately, the company scaled
        its leadership strategies, boosting engagement and performance."There
        was a lot of excitement among managers to finally have a tool that
        aligns processes and supports them in coaching their teams more
        effectively."-- Helene Zerbib, TLV Customer Care Delivery Site Lead, Wix
    --  The High Performer: Capita ExperienceCapita Experience transformed its
        approach to performance management by leveraging Centrical to unify
        workflows, enhance collaboration, and provide real-time insights.
        Through gamification and tailored coaching strategies, the organization
        empowered its remote workforce and fostered measurable improvements,
        including a dramatic increase in customer resolution rates and
        efficiency gains across all service lines."With Centrical, we've not
        only reduced Average Handling Time by 9.9%, with some teams achieving a
        13% reduction, but we've also enhanced the support we provide to both
        our managers and employees. The platform has become a key enabler of
        collaboration, engagement, and performance improvement, even in a fully
        remote environment." - Gianni Petrillo, Senior Operations Manager,
        Capita Experience
    --  The Nurturer: Teleperformance SamsungTeleperformance Samsung tackled
        hybrid work challenges with innovative solutions like daily wellness
        checks, gamification, and AI-driven performance insights. These
        initiatives fostered transparency, well-being, and a remarkable +70 NPS.
        "With Centrical, team leaders conduct daily wellness checks,
        particularly focusing on employees working remotely. These checks
        provide insight into individual well-being, making Centrical a
        conversation starter and ensuring employees feel supported and
        acknowledged, even in a remote work setting."-- Marco Brouwer, Contact
        Centre Manager, Teleperformance Samsung

Individual Award Winners:

    --  The Visionary: Liz Millington, Head of Digital Transformation,
        AscensosLiz Millington exemplifies visionary leadership through her
        people-first approach, driving cultural and operational excellence at
        Ascensos. By leveraging real-time data insights and fostering
        collaboration, she inspired transformative changes that empowered
        employees and elevated client outcomes for organizations like Selfridges
        and John Lewis.
    --  The Employee Experience Champion: Michelle Goldsberry, Sr. Business
        Integration Specialist, Purpose FinancialMichelle Goldsberry redefined
        employee engagement, inspiring a culture of growth and high performance
        within Purpose Financial's customer contact center. Her leadership drove
        remarkable business outcomes, including a 163% increase in new money
        contributions and a 134% rise in calls handled.
    --  The Creative Content Pioneer: Izabella Mendes, Learning Designer,
        Foundever BrazilIzabella Mendes revolutionized learning for Foundever's
        Technical Operations team by embedding soft skills into client
        communication through SCORM-based games, animated podcasts, and
        personalized content. Her creative approach ensured learners stayed
        engaged and inspired through meaningful learner experiences.

Celebrating Excellence
Congratulations to all the 2024 Centrical Customer SELECT Award winners! These innovators have set new benchmarks for employee engagement and organizational success, demonstrating the transformative potential of Centrical's solutions.

For more details about the winners and their exceptional programs, including additional resources, visit Centrical Customer SELECT Awards 2024 [https://c212.net/c/link/?t=0&l=en&o=4318126-1&h=1703659921&u=https%3A%2F%2Fcentrical.com%2Fcentrical-select-awards%2F&a=Centrical+Customer+SELECT+Awards+2024].

About the Centrical Customer SELECT Awards

The Centrical Customer SELECT Awards, now in their fifth year, celebrate organizations and individuals who exemplify excellence and innovation in leveraging Centrical's solutions to drive business success. These awards recognize both teams and individuals who have set new benchmarks in employee engagement, operational performance, and innovation. Building on the success of past years, the 2024 awards continue to highlight achievements across industries, including new categories for individual excellence. Winners demonstrate the transformative power of Centrical's platform in fostering continuous growth, performance improvement, and measurable business impact.

About Centrical

Centrical, the Performance Experience Platform, empowers best-in-class customer experiences for the world's leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee--all wrapped in industry-leading gamification to make the experience both fun and rewarding. In addition, Centrical's AI copilot empowers frontline managers to develop their teams through more effective and efficient coaching.

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel Aviv, and London and customers include leading multinational enterprises such as IHG, Teleperformance, DHL, Synchrony Financial, and more.  

https://mma.prnewswire.com/media/2573930/SELECT_Social_Individual_Winners_2.jpg [https://mma.prnewswire.com/media/2573930/SELECT_Social_Individual_Winners_2.jpg]

https://mma.prnewswire.com/media/1879644/Centrical_Logo_color_RGB_01_Logo.jpg [https://mma.prnewswire.com/media/1879644/Centrical_Logo_color_RGB_01_Logo.jpg]

Photo - https://mma.prnewswire.com/media/2573929/SELECT_Social_Company_Winners_2.jpg [https://c212.net/c/link/?t=0&l=en&o=4318126-1&h=2123591747&u=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2573929%2FSELECT_Social_Company_Winners_2.jpg&a=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2573929%2FSELECT_Social_Company_Winners_2.jpg]
Photo - https://mma.prnewswire.com/media/2573930/SELECT_Social_Individual_Winners_2.jpg [https://c212.net/c/link/?t=0&l=en&o=4318126-1&h=2886478169&u=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2573930%2FSELECT_Social_Individual_Winners_2.jpg&a=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F2573930%2FSELECT_Social_Individual_Winners_2.jpg]
Logo - https://mma.prnewswire.com/media/1879644/Centrical_Logo_color_RGB_01_Logo.jpg [https://c212.net/c/link/?t=0&l=en&o=4318126-1&h=1873686277&u=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F1879644%2FCentrical_Logo_color_RGB_01_Logo.jpg&a=https%3A%2F%2Fmma.prnewswire.com%2Fmedia%2F1879644%2FCentrical_Logo_color_RGB_01_Logo.jpg]

View original content:https://www.prnewswire.co.uk/news-releases/centrical-announces-2024-customer-select-award-winners-302323502.html [https://www.prnewswire.co.uk/news-releases/centrical-announces-2024-customer-select-award-winners-302323502.html]

Photo: https://mma.prnewswire.com/media/2573929/SELECT_Social_Company_Winners_2.jpg
https://mma.prnewswire.com/media/2573930/SELECT_Social_Individual_Winners_2.jpg
https://mma.prnewswire.com/media/1879644/Centrical_Logo_color_RGB_01_Logo.jpg Centrical

CONTACT: Simone Somekh, simone.somekh@centrical.com