Updated March 10, 2025: The post contains more than 140 new customer stories, which appear in italics at the beginning of each section of customer lists. The post will be updated regularly with new stories.

One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology to drive their businesses forward. In the past 30 years, we’ve seen four major platform shifts, from client server to internet and the web to mobile and cloud to now — the next major platform shift to AI.  

As today’s platform shift to AI continues to gain momentum, Microsoft is working to understand just how organizations can drive lasting business value. We recently commissioned a study with IDC, The Business Opportunity of AI, to uncover new insights around business value and help guide organizations on their journey of AI transformation. The study found that for every $1 organizations invest in generative AI, they’re realizing an average of $3.70 in return — and uncovered insights about the future potential of AI to reshape business processes and drive change across industries.

Check out the top 5 AI trends to watch from IDC and Microsoft

Today, more than 85% of the Fortune 500 are using Microsoft AI solutions to shape their future. In working with organizations large and small, across every industry and geography, we’ve seen that most transformation initiatives are designed to achieve one of four business outcomes:  

  1. Enriching employee experiences: Using AI to streamline or automate repetitive, mundane tasks can allow your employees to dive into more complex, creative and ultimately more valuable work.
  2. Reinventing customer engagement: AI can create more personalized, tailored customer experiences, delighting your target audiences while lightening the load for employees.
  3. Reshaping business processes: Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.
  4. Bending the curve on innovation: AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market and allowing companies to differentiate in an often crowded field.

In this blog, we’ve collected more than 400 of our favorite real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. Today, we’ve added new stories of customers using our AI capabilities at the beginning of each section. We’ll regularly update this story with more. We hope you find an example or two that can inspire your own transformation journey.

Enriching employee experiences

Generative AI is truly transforming employee productivity and wellbeing. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to dive into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:

New Stories:

  1. Aurigo used GitHub Copilot to enable their developers to focus on the logic and architecture of their code, allowing them to create functional prototypes more efficiently.
  2. Bennett, Coleman & Co. Ltd./The Times Group introduced Microsoft 365 Copilot across HR, sales, finance and merger and acquisition to automate routine tasks, streamline workflows and empower teams to work more efficiently.
  3. Birlasoft deployed Microsoft 365 Copilot and built a bot to handle 94% of policy-related queries and ten applications to enhance operational efficiency.
  4. Brandix adopted the Microsoft 365 Copilot suite to enhance productivity and streamline operations for executive staff.
  5. C3IT used Microsoft 365 Copilot when they developed Copilot PM Assist to help project managers prepare project documentation 30% faster and reduce the time to create project kick-off presentations by 60%.
  6. Cactus Communications leveraged Microsoft 365 Copilot to automate routine tasks and augment content generation under human supervision to achieve 15 to 20% efficiency.
  7. Embee adopted Microsoft Copilot Studio to develop tailored plug-ins to help redefine productivity and efficiency. Using GitHub Copilot for code validation and testing automation, their developers experienced a 30% productivity boost.
  8. HCLTech used Microsoft 365 Copilot and GitHub Copilot to develop TeamSight, a platform to help accelerate engineering, track progress and fine tune KPIs.
  9. Indegene leveraged Microsoft 365 Copilot to significantly reduce time, enhance overall efficiency and improve productivity in tasks like scientific content writing and coding.
  10. Infosys used GitHub Copilot to significantly accelerate the development of a feature or bug fix, and found the quality of code was far better.
  11. InMobi embraced Azure AI and Microsoft 365 Copilot to streamline employees’ business workflows. Integrating GitHub Copilot into engineering, they generated 50 to 60 million predictions per second with its 15-20 ML models.
  12. LambdaTest integrated GitHub Copilot into its workflow, experiencing a remarkable 30% reduction in development time.
  13. LTIMindtree introduced Copilot declarative agents to address challenges faced by senior leadership and presales/transition teams with RFP and RFIs. They also used GitHub Copilot to increase development speed and improve test coverage.
  14. Mphasis used Microsoft 365 Copilot across finance, HR, legal, marketing and IT to enhance productivity and ingenuity within the operational processes.
  15. Noventiq leveraged Microsoft 365 Copilot to improve operational efficiencies. Within four weeks of implementation, they saved 989 hours on routine tasks, boosting productivity that resulted in an estimated value of INR 989K.
  16. Nykaa used GitHub Copilot to accelerate development cycles. By automating repetitive tasks such as code completion, developers elevated productivity by 20%, leading to notable cost savings and expedited feature releases.
  17. Paytm used GitHub Copilot when they launched Code Armor, a solution used to improve the time taken to secure cloud accounts that represented an efficiency increase of over 95%, significantly boosting productivity too.
  18. PGP Glass introduced Microsoft 365 Copilot internally to help with repetitive tasks. The team estimated a 30 to 40 minutes per day increase in productivity, enabling employees to focus more on priorities and strategic tasks.
  19. Physics Wallah used RAG+Azure OpenAI Service architecture to create “Gyan Guru,” a hyper-personalized conversational study companion designed to cater to the distinctive needs of each student.
  20. SPAR used Microsoft 365 Copilot to streamline tasks, resulting in a 67% active user base among employees, saving approximately 715 hours — equivalent to 89 workdays or the output of four full-time employees. In addition, 93% of Copilot users reported increased productivity, and 88% felt empowered to complete tasks faster.
  21. Synechron used Azure OpenAI Service to develop Synechron Nexus Chat to enable secure enterprise-grade multilingual capabilities across global teams in HR, finance, marketing and legal. Teams experienced a 35% productivity gain using the solution.
  22. Tata Elxsi integrated GitHub Copilot into its video distribution platform and testing process. This enhanced the quality of code generation, reduced effort and accelerated delivery of its products and solutions to provide seamless video experiences to their end-customers.
  23. Trilegal has been investing significantly in an enterprise-grade bespoke AI-driven document management solution (DMS). This is the centerpiece of a law firm’s delivery capability. The DMS offers end-to-end features and functions relevant to the key tasks of its lawyers and helps them focus on the strategic and high-end parts of the value chain. The AI-driven DMS leverages Azure OpenAI Service and Cognitive services.
  24. TVS Next used Azure OpenAI Service and Microsoft Copilot to develop NexAA, which seamlessly connects with HR systems to improve employee engagement, foster innovation and promote continuous learning.
  25. University of Oxford embraced Microsoft 365 Copilot to help the IT department save time when summarizing documents, creating content, supporting meetings or managing tasks.
  26. Urban Company leveraged Azure OpenAI Service to use chatbots to resolve 85% to 90% of queries, increasing satisfaction by 5%, and audit/decisioning accuracy exceeded 80%.
  27. Wipro used GitHub Copilot to help make writing code faster and easier for developers. They also used Azure OpenAI Service to expand their generative AI solutions to facilitate large-scale AI transformation across the organization.
  1. Accenture and Avanade launched a Copilot business transformation practice, supported by Microsoft, and co-invested in new capabilities, solutions and training to help organizations securely and responsibly reinvent their business functions with generative and agentic AI and Copilot technologies.
  2. Access Holdings Plc adopted Microsoft 365 Copilot, integrating generative AI into daily tools and, as a result, writing code now takes two hours instead of eight, chatbots launch in 10 days instead of three months, and presentations are prepared in 45 minutes instead of six hours.
  3. Acentra Health created MedScribe using Azure OpenAI Service. The solution has saved 11,000 nursing hours and nearly $800,000. It also helped each nurse process 20 to 30 letters daily, while achieving a 99% approval rate for MedScribe-generated letters.
  4. Adobe is connecting Adobe Experience Cloud workflows and insights with Microsoft 365 Copilot to deliver generative-AI powered capabilities that enable marketers to increase collaboration, efficiency, and creativity.
  5. Amadeus empowers its teams to focus their time and skills on value-added tasks with Microsoft 365 Copilot, by summarizing email threads, chat or transcripts, and summing up information from diverse sources.
  6. ANZ has invested in Microsoft 365 Copilot, GitHub Copilot, and Copilot in Microsoft Edge to boost productivity and innovation across its workforce.
  7. Asahi Europe & International (AEI) has adopted Microsoft 365 Copilot, saving employees potentially 15% of time previously spent on administrative tasks.
  8. AXA developed AXA Secure GPT, a platform powered by Azure OpenAI Service that empowers employees to leverage the power of generative AI while targeting the highest level of data safety and responsible use of the tool.
  9. Axon Enterprise developed a new AI tool with Azure OpenAI Service called Draft One, resulting in an 82% decrease in time spent on reports, which freed officers to engage more with their community.
  10. Aztec Group enhanced productivity and client experience by trialing Microsoft 365 Copilot with 300 staff, uncovering “unlimited” use cases and plans for a wider rollout.
  11. Bader Sultan & Bros. Co. W.L.L. implemented Microsoft 365 Copilot to enhance employee productivity and speed up customer response times.