Covisian acquires Nexteria to expand its offering of innovative solutions for customer experience - Covisian

Covisian, the Italian hi-tech group and leader in innovative technological services and solutions for customer experience, has completed the acquisition of 100% of Nexteria S.r.l., an Italian company specializing in the management of complex customer care services and consulting, with a particular focus on the automotive, healthcare, banking, energy, and travel sectors.

This acquisition will enable both companies to combine their expertise and develop new technological synergies to drive innovation in the customer experience sector.

“This strategic operation marks an important milestone in Covisian’s growth journey, allowing us to expand our offering of cutting-edge solutions for companies and strengthen our presence in key sectors such as automotive and healthcare,” said Gabriele Moretti, President and Founder of Covisian. “With Nexteria, we share similar values, focusing on the quality of services offered and a personalized approach to clients. The creation of technological synergies aims to further enhance the user experience and increase operational efficiency.”

Nexteria, founded in 2011, is known for its distinctive approach in Business Process Outsourcing (BPO) and for its Automotive Academy, a leader in mechatronic training. The company serves over 50 clients, including leading multinationals and large Italian corporations.

“The ongoing business transformation processes are fostering a historic phase filled with extraordinary evolutions and opportunities. Nexteria continues its successful path to fully seize these, in line with the company project envisioned since its foundation,” commented Luis Caramagna, CEO, and Diego Traversi, President, founders of Nexteria. “Nexteria joins the Covisian group, gaining access to both cutting-edge proprietary technological solutions and an internationalization strategy, providing undeniable benefits to the entire customer base. At the same time, the group enriches itself with exceptional professionals and leading services in Italy in the BPO and Automotive Academy sectors, which have shaped Nexteria’s identity over the years, along with proprietary and distinctive methodologies in the consulting approach to business evolution.”

With this operation, Nexteria’s solutions in Robotic Process Automation (RPA), Natural Language Processing (NLP), and intelligent virtual agents for managing customer experience will be integrated with Covisian’s proprietary Smile CX Pro platform, enabling the offering of even more innovative and high-performing solutions to clients. These solutions will automate and personalize customer interactions across all digital channels.

The acquisition of Nexteria is part of Covisian’s growth strategy, aimed at building a strong international group with a unique market offering by developing solutions that meet the constantly evolving needs of customers.

During the due diligence phase, Covisian was assisted by a KPMG team composed of Transaction Services Partners Massimiliano Battaglia and Alberto Vaccaro.

Nexteria was assisted on the legal aspects of the sale by ADVANT Nctm Studio Legale, with a team composed of Michele Motta (Equity Partner) and Antonio Lindiner (Managing Associate).